Feedback From People Who've Trusted Us With Their Watches
Divers, travellers, and Phuket residents who've brought watches to us over the years. Their words, not ours.
Back to HomeWhat People Have Written to Us
Marcus Holloway
Diver, Perth — staying Patong
My dive watch had been fogging up intermittently, which I'd been ignoring for months. Dropped it off at Tawan Wela and they went through the seal condition with me before doing anything. Turned out the crown seal had softened from the heat. They replaced it, pressure-tested it, and it's been fine through two weeks of daily dives since. Exactly what I needed and no nonsense.
June 2026
Pimchanok Pornprasert
Patong resident
I brought in my father's old sports watch, which had a bezel that had completely seized. I wasn't sure if it was repairable or if they'd just tell me to replace it. They were honest — the bezel insert was cracked, and they showed me the options for sourcing a replacement before starting. The work took four days and it moves properly again. Good experience.
May 2026
Riku Nakamura
Traveller, Osaka
I was visiting Phuket for three weeks and noticed the crystal on my watch had a deep scratch from hitting a rock during a snorkel. Tawan Wela replaced it in three days, which was faster than I expected. They explained the crystal options — I went with the same type as original. The price was exactly as quoted. Simple, clear, done.
June 2026
Annelise Wester
Phuket expat, Netherlands
Living in Phuket for years, I've needed watch servicing a few times. Tawan Wela is the first workshop I've used where the person actually explains the condition of the movement rather than just handing it back and saying it's done. The comprehensive service took six days and it runs noticeably better. The post-service note with next-service timing was a nice touch.
May 2026
Somsak Thongchai
Diving instructor, Phuket
As a dive instructor, I'm hard on equipment and need watch servicing done by someone who actually understands the pressure-rating side of things, not just the cosmetics. These people do. They were also refreshingly straightforward when I asked whether my watch's seals needed replacing or just checking — the answer was honest rather than the upsell I half-expected.
June 2026
Lena Brandt
Tourist, Hamburg
I only had a week in Phuket and needed a watch crystal replaced quickly. I was told it would take three to four days. It was ready in two and a half. The communication throughout was good — they sent a message when the part arrived and again when it was ready. Small details, but they make the difference when you're on a tight schedule.
May 2026
Three Client Situations, in Detail
Challenge
Seal Failure on a Dive Watch Used Daily
A dive instructor brought in a watch that had been used in salt water daily for over a year. The crown seal had degraded without visible signs, and moisture was beginning to affect the movement.
Service
Diver's Watch Servicing — all seals renewed, movement dried and cleaned, pressure test to rated depth confirmed water resistance fully restored. Client kept informed before each step.
Result
Watch returned to safe diving use within five days. Movement in good condition — no long-term damage. Client advised on annual seal checks given the frequency of salt-water use. Total: ฿3,600.
Challenge
Scratched Crystal on an Inherited Tool Watch
A Phuket resident inherited a sports watch from a family member. The crystal had multiple deep scratches from years of outdoor use. The bezel action was also stiff but functional.
Service
Bezel & Crystal Care — crystal replaced with a compatible mineral glass after discussing options with the client. Bezel disassembled, cleaned, and click spring checked. Character of the case preserved, no unnecessary polishing.
Result
Crystal clear, bezel moving correctly. Watch looks largely as it did before — worn rather than polished. Client was pleased that it didn't come back looking brand new, which had been her concern. Total: ฿5,400.
Challenge
Long-Overdue Full Service for a Daily Wearer
An expat living in Phuket had been wearing the same mechanical watch daily for several years without a service. The watch was running slow and the crown felt rougher than usual.
Service
Comprehensive Care Package — full movement disassembly, cleaning, and relubrication. All seals renewed. Case and bracelet cleaned. Pressure test carried out. Client updated at each stage over six days.
Result
Movement running within specification. Crown action smooth again. Post-service note provided with recommended service interval of two to three years given Phuket's humidity. Total: ฿7,800.
Reach Us Directly
Phone
+66 2 559 6281Address
73 Thawewong Road, Patong
Phuket 83150, Thailand
Hours
Mon – Sat: 09:00 – 18:00
Sunday: Closed
A Record Worth Noting
8+
Years Serving Phuket
4.7
Average Client Rating
600+
Watches Completed
3–7
Days Typical Turnaround
Your Watch, Our Care
Contact us to discuss your watch and what you'd like done. We'll give you a straightforward view of the options and the costs before any work begins.
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