Privacy Policy

2. What Personal Data We Collect

We collect only the information needed to respond to your enquiry and carry out the service you've requested:

• Name — to address you correctly and identify your service record
• Email address — to respond to enquiries and provide service updates
• Phone number — if provided, for follow-up on service status or collection
• Message content — details of your watch and the service you're enquiring about
• Technical data — IP address, browser type, pages visited, collected automatically by our hosting provider for security and performance purposes
• Cookie data — see Section 5 for details

We do not collect payment card details through our website. Any payment is handled in person at the workshop.

3. How and Why We Use Your Data

We use the information you provide for the following purposes:

• Responding to your service enquiry
• Providing updates during the repair or servicing process
• Contacting you when your watch is ready for collection
• Maintaining service records for our own reference and continuity
• Improving our website based on usage patterns (analytics)

The legal basis for processing your data is either consent (when you submit a form), legitimate interest (maintaining service records and responding to enquiries), or contract performance (when a service is agreed and carried out). We do not use your personal data for marketing purposes, and we do not send promotional messages without your explicit request.

We retain contact and service records for up to three years from the date of last contact or service, after which they are deleted.

4. Data Protection and Security

We take reasonable steps to protect the personal information you share with us:

• Website data is transmitted over HTTPS (SSL/TLS encryption)
• Access to stored contact records is limited to the small number of people who need it to carry out workshop operations
• We do not store payment details electronically
• We review our data handling practices periodically

While no online system can guarantee complete security, we make reasonable efforts to protect data from unauthorised access or disclosure. In the event of a data breach affecting your personal information, we will notify you without undue delay where we are required to do so under applicable law.

5. Cookies

Our website uses cookies to support basic functionality and, where you consent, analytics. The categories are:

• Essential cookies — necessary for the site to function. These cannot be disabled.
• Analytics cookies — help us understand how visitors use our site (page views, time on page). These are only set if you accept cookies.
• Preference cookies — remember settings such as cookie consent status.

You can manage your cookie preferences at any time via our Cookie Policy page. Consent is stored in your browser's local storage and can be withdrawn at any time.

6. Sharing Your Data

We do not sell, rent, or share your personal data with third parties for marketing. Your data may be accessed by:

• Our web hosting provider (for server logs and security purposes)
• Analytics service providers, if you have consented to analytics cookies
• Thai government authorities if required by law

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend you read their policies separately.

7. Your Rights

Under the Personal Data Protection Act B.E. 2562 (2019) (PDPA), which governs data protection in Thailand, and in line with international best practice, you have the following rights regarding your personal data:

• Right to access — you may request a copy of the personal data we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete data
• Right to erasure — you may ask us to delete your personal data, subject to any legal obligations to retain it
• Right to data portability — you may request your data in a structured, commonly used format
• Right to object — you may object to processing based on legitimate interest
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Children's Privacy

Our website and services are intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that personal data from a person under 18 has been submitted, we will delete it promptly.

9. Policy Updates

We may update this policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our website after an update constitutes acceptance of the revised policy. For material changes, we will make reasonable efforts to inform you directly if we hold your contact details.